1. Introduction

At Deft Home Care (formerly operating through foundational roots as Respond Resource), we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website defthomecare.com or interact with our intake and care coordination services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data Voluntarily Provided: Personally identifiable information, such as your name, email address, phone number, physical address, and details regarding your care requirements, which you voluntarily provide when filling out forms on our site, booking consultations, or applying for employment.
• Automatically Collected Data: Standard server log information, including your Internet Protocol (IP) address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the website.
• Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to track activity on our website and hold certain information to improve user experience and analyze site traffic patterns.

3. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use information collected via the site to:

• Process service inquiries and schedule free initial consultations.
• Develop, customize, and manage personalized in-home care plans.
• Process career applications and communicate regarding employment opportunities.
• Respond to customer service requests, support issues, and transition updates from former Respond Resource clients.
• Monitor and analyze usage trends and site performance to improve safety and functionality.

4. Disclosure of Your Information

We do not sell, trade, or rent your personally identifiable information to third parties for commercial marketing purposes. We may share information we have collected only in the following specific circumstances:

• By Law or to Protect Rights: If we believe the release of information is necessary to respond to legal process, judicial proceedings, court orders, or law enforcement investigations, or to protect the safety, rights, or property of Deft Home Care.
• Service Providers: We may share data with third-party vendors and strategic partners who assist us in operating our website or executing our business operations, provided those parties agree to keep this information confidential.
• Business Transfers: In connection with any re-branding, merger, restructuring, or asset sale, your information may be transferred as part of our ongoing corporate operations.

5. Security of Your Information

We implement administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no method of transmission over the internet or electronic storage is completely secure.

6. Children’s Privacy

Our services and website are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete such information.

7. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. Any changes will be updated with a revised “Last Updated” date at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed of updates.